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HELP - FAQs (Frequently Asked Questions)

Table of Contents

General Knowledge

Troubleshooting

 

General Knowledge FAQS

  1. How do I subscribe to Watchfire Music's Newsletter?

    • Click this link: http://watchfiremusic.fanbridge.com
    • Input your email address and name
    • Click Submit
    • Check your email, and follow the instructions to confirm your subscription

  2. How do I submit material for WFM consideration?

    There are two areas of submission to Watchfire Music:

    1. Inspirational Artists

      Are YOU an Inspirational Music Artist? Do you need more exposure for your music? Then, we want to hear from you! Click here for more information.

    2. Inspirational Composers

      Are YOU an Inspirational Music Composer? Do you want to reach a wider audience and introduce your sheet music to all kinds of musicians, music directors and singers? Then we want to hear from you! Click here for more information.

  3. How much does shipping cost?

    Our current shipping costs are as follows, and are subject to change:

    • Standard Delivery: $3.95
    • Priority Delivery: $6.95
    • Canada/Mexico: $5.95
    • International Priority: $14.95
    • International: $9.95
    • Overnight: $19.95

    Orders outside of the U.S. must choose either "Canada/Mexico" or "International" shipping, or the price difference will be charged to your credit card. Orders outside of the U.S. are shipped via United States Postal Service. Watchfire Music is not responsible for Customs fees.

    • Cost of shipping more than one CD: a charge per each additional CD will be added to above rates, both domestic and international.
    • Please allow one business day before your order leaves our warehouse.
    • We do not ship on weekends or holidays.

    Note that if you have an order that includes only downloadable items, you won't be charged for any shipping.

  4. When will my order be shipped?

    Our fulfillment company ships within 48 hours of your placing the order, unless you purchase overnight service.

  5. How can I track my order?

    Downloadable Orders:
    If everything that you have ordered is downloadable, there is no tracking that is involved. Once you place your order, you will immediately be able to download all of the items that you ordered.

    Orders that Require Shipment:
    If you've ordered items that require shipment (for example, CDs), you should immediately receive an order confirmation email (check your email spam folder if you don't see it). If you'd like to check about the status of your order, email us.

  6. Is my personal information safe?

    Yes. For more information about our privacy policy, click here.

  7. Using the Watchfire Music search engine

    On each page of the Watchfire Music website, there is a powerful search engine that can help you find exactly what you are looking for.

    • On the top right of the page, there is an area titled "Search".

    • Use the dropdown menu to choose what you are searching for:
      • Select either Artists, CDs, Sheet Music, Composer, Videos, or just search the Entire Site

    • To the right of the dropdown menu, click the white box:
      • Type in what you are searching for

    • Click the "GO" button

    • A page will appear with your search results:
      • Scroll through the results, and click the provided links to take you directly to the content

  8. How do I search for a piece of sheet music?

    • On the top of any Watchfire Music page, click "FIND SHEET MUSIC" in the menu bar

    • In the center of the new page, go to the orange box titled "SEARCH SHEET MUSIC"

    • Click each white box to type in what you are looking for
      • Type in either Title, Composer, or Lyricist

    • If you want more search options, click the orange link "Advanced Search"
      • Type in either Category, Instrumentation, Vocal Range, Bible Citation, Bible Verse, Word or Phrase, or Publisher

    • Click the "GO" button

    • A page will appear with your search results!
      • Scroll through the results, and click the provided links to take you directly to the content

  9. What is Scientific Pitch Notation?

    Scientific pitch notation is a system that assigns a name to each natural pitch based on the octave they are found in. We use this system to describe the note range of our digital sheet music. The chart below can help you decipher this system:

    Note: The original source of the following information is VocalSheetMusic.net and can be found here

      Pitch Names inScientific Pitch Notation

      The chart below lists the natural pitches and their corresponding pitch names for the range of pitches most commonly encountered in vocal music. These correspond to the high and low pitches listed for each piece. Use this as a guide to determine whether a piece is within your vocal range. Note that although only natural pitches are included, you can easily use this to determine flat and sharp pitches as well.

  10. When is it necessary to license music from Watchfire Music?

    Requirements to license music depends on the situation in which you are using the music. Read all of the below information to determine whether you need to license a particular song:

    • If one broadcasts the music via films, television, radio, internet radio, webcast, etc., then permission and licensing fees are required. Please visit the Watchfire Music Film and TV Library home page.

    • Churches do not need to pay licensing fees for music sung or played in their services. In fact, you do not even have to ask permission, though we appreciate you taking the time to do so. Since a church is a donation situation, you are not required to pay any fees because you are not making money off the playing of a song. We only ask that you give Proper Credit* where credits are given.

      • *Proper Credit includes the artist's name or name of performing group, the album title from which the song came, the writers of the song (both composer and lyricist), the producer of the song and www.WatchFireMusic.com.

      • Credit must be given within a practical readable duration so that those who are viewing it have ample time to read it and note it if necessary. In all cases whenever possible, there should be a link to www.WatchFireMusic.com.

      • Also the line, "[Song Title] has been used with permission from Watchfire Music."

    • If the song is recorded and it's the first recording made then permission has to be obtained from composer and publisher; however, if the song has been previously recorded by anyone, then it is listed with a mechanical royalty company (most likely Harry Fox). In this case, mechanical royalty fees must be paid by the record company.

  11. What is the policy on returning digital items?

    There is a No Return No Refund Policy.
    We ask that you carefully double-check your order for accuracy before placing your order. As our customer base grows larger we find that an increasing number of people place inaccurate orders and then request our staff to refund or exchange the intended order. Because of the nature of digital materials, the incorrect order cannot be "sent back". Once you have the order, it becomes, in essence, un-exchangeable. Consequently, we now remind both new and old customers of our No Return No Refund No Exchange Policy. If in any way the error is on us, we will, of course, refund and/or exchange.

  12. Am I allowed to make changes to music that I purchased?

    Changes to Intellectual Property Policy
    The lyrics and music of the songs that you purchase from Watchfire Music are all under the copyright protection laws of the United States government. We owe it to our composers and artists to do everything possible to protect the integrity of their work. It has come to our attention more recently that people are sometimes arbitrarily changing lyrics and/or music to meet their needs. This constitutes the breaking of copyright law. The proper and legal way to handle content changes is to contact the composer and owner of the intellectual property and request that a change be made. Then it is up to the composer to comply or refuse. We ask that you observe this courtesy and respect the copyright law.

 

Troubleshooting FAQS

  1. Downloading MP3s and PDFs from WatchFireMusic.com

    When you are done adding items to your shopping cart, click "Proceed to Checkout". Follow the instructions for submitting your billing and shipping information. Make sure you have completed the checkout process, and have clicked the "Place Order" button.

    Upon completion of your order, you are directed to the "Order Results" page. If you are at this page, follow the directions for "How do I download an MP3 or PDF file to my computer?"

    If you left the "Order Results" page without downloading your files, you can still download them through email. You have received a confirmation email at the email address you provided to us. Open this email and follow the directions for "How do I download an MP3 or PDF file through my confirmation email?"

  2. How do I download an MP3 or PDF file to my computer?

    • Make sure you have completed the checkout process, and have clicked the "Place Order" button.
    • You will now be presented with the "Order Results" page with a "DOWNLOAD" button next to each MP3 or PDF.
    • Click on the "DOWNLOAD" button.
    • A dialogue box should open to give you 2 options:
      • "Open with" (and the option to choose a media player) and
      • "Save to Disk"
    • Choose "Save to Disk." (The "Open with" option does NOT save the file to your computer -- it simply allows you to open the file from the internet.)
    • Choose a location on your computer to save your download.
      • Make sure you choose a place that you will remember.
      • We suggest that you save your files to your Desktop, as it is always easy to find your downloads there.
      • If your computer is already set to save downloads to a particular location, you need to go into your browser's preferences to find out where downloads are saved to. Typically it is either a "Download" folder or your Desktop.
    • Once you've saved the file to your computer/hard drive, locate the file, and double click it to open it in your computers media player.
    • Repeat this process for each file on the "Order Results" page.

  3. How do I download an MP3 or PDF file through my confirmation email?

    • Make sure you have completed the checkout process, and have clicked the "Place Order" button.
    • You will now receive a confirmation email titled "Your WatchFireMusic.Com Order".
    • Open the email and scroll to "DOWNLOAD INFORMATION".
      Click the link provided. You will be directed to a page containing the content you purchased.
    • Each item will then have a Download Link.
      • Click the link
    • A dialogue box should open to give you 2 options:
      • "Open with" (and the option to choose a media player) and
      • "Save to Disk"
    • Choose "Save to Disk." (The "Open with" option does NOT save the file to your computer -- it simply allows you to open the file from the internet.)
    • Choose a location on your computer to save your download.
      • Make sure you choose a place that you will remember.
      • We suggest that you save your files to your Desktop, as it is always easy to find your downloads there.
      • If your computer is already set to save downloads to a particular location, you need to go into your browser's preferences to find out where downloads are saved to. Typically it is either a "Download" folder or your Desktop.
    • Once you've saved the file to your computer/hard drive, locate the file, and double click it to open it in your computers media player.
    • Repeat this process for each file on the 'Order Results' page.

  4. How do I play my MP3s in iTunes?

    Once you have completed the download process, you can now play your songs in iTunes. If you haven't downloaded the MP3s yet, follow the instructions for "How do I download an MP3 or PDF file to my computer?".

    • Open iTunes.
    • From the iTunes menu at the top of your screen, choose File -> Add To Library
    • A navigation window will appear with the contents of your hard drive.
      Navigate to the folder where you downloaded your MP3s to.
    • Highlight the MP3s you wish to import into your iTunes.
      • Mac: By holding down the command/apple key on your keyboard, you can click and highlight multiple files.
      • PC: By holding down the ctrl key on your keyboard, you can click and highlight multiple files.
    • Click the choose/enter button.
    • Your songs have now been imported into the iTunes program.
    • Choose one and play.

  5. Why can't I hear the song samples in my web browser?

    There are 2 main reasons why your samples are not playing.

    1. Javascript needs to be enabled in your web browser
      • Go to your web browser settings or preferences, and make sure "Javascript" is enabled.
      • EX: for Firefox users: click Preferences -> Content -> Enable Java
    2. You need the latest version of Flash Player

  6. How do I purchase Solo Thoughts?

    Click this link to go directly to the Solo Thoughts Page. Once you are on the Solo Thoughts page, please do the following:

    • Scroll down to the particular edition of Solo Thoughts you are interested in. We offer Solo Thoughts by the quarter and by each individual month.
    • To the right of the title, click "Buy Sheet Music"
    • On the "Buy Page," click the orange "Add To Cart" button.
    • Follow the directions for purchasing.
    • Once your credit card is processed, you will be presented with a link to download Solo Thoughts.
    • For more information on how to download, follow the directions for "How do I download an MP3 or PDF file to my computer?"

  7. How do I view a PDF sample?

    When you have found a sheet music title that you are interested:

    • Click "More Details" to the right of the title
    • On the new page, scroll to "Available Sheet Music Versions of This Song"
    • Under the column "PDF Sample," click the orange highlighted link called "View"
    • The PDF Sample will automatically open or download to your computer via Adobe Acrobat Reader.

  8. My shopping cart isn't working. How do I fix this?

    Customers must enable "cookies" on their web browser in order to successfully use our shopping cart.

    • In your web browser's menu, click Preferences.
    • On your Browser Preferences, find your Privacy Settings.
    • Make sure "Cookies" is enabled

  9. How do I remove or change an item quantity in my shopping cart?

    • On the top right of the page, click "VIEW CART"

    • Your shopping cart contents are displayed under "Product Name"

    • To remove an item, go to the left most column titled "Remove from Order"
      • Click the checkbox next to the product you want to remove
      • Click the brown box "REFRESH CART"

    • To change the quantity of an item, go to the column on the right titled "Qty"
      • Click in the white box next to the product you want to change, and highlight the current number
      • Type in the new number you want for the Quantity
      • Click the brown box "REFRESH CART"

  10. How do I download a ZIP file, and open it on my computer?

    • Make sure you have completed the checkout process, and have clicked the "Place Order" button.

    • You will now be presented with the "Order Results" page with a "DOWNLOAD" button next to each product.

    • Click on the "DOWNLOAD" button.

    • A dialogue box should open to give you 2 options:
      • "Open with" (and the option to choose a media player) and
      • "Save to Disk"

    • Choose "Save to Disk."

      (The "Open with" option does NOT save the file to your computer -- it simply allows you to open the file from the internet.)

    • Choose a location on your computer to save your download.
      • Make sure you choose a place that you will remember.
      • We suggest that you save your files to your Desktop, as it is always easy to find your downloads there.
      • If your computer is already set to save downloads to a particular location, you need to go into your browser's preferences to find out where downloads are saved to. Typically it is either a "Download" folder or your Desktop.

    • Once you've saved the file to your computer/hard drive, locate the file, and double click it.

    • The ZIP file will Unzip, and create a folder in the same location as the ZIP file on your computer.

    • Open the folder, and the Unzipped files will be inside.

    • Repeat this process for each file on the "Order Results" page

     
     
  11. How do I send an item(s) to a friend as a gift?

    Watchfire Music has a "Send To A Friend" feature which allows you to send an electronic gift card to a friend containing downloadable content. This includes Single Songs, Digital Sheet Music and Downloadble Albums. The gift card contains an image and a customized personal greeting.

    Follow these steps:

    • Browse the Watchfire Music website for the item(s) you want to give as a gift, and click "ADD TO CART"
      • This can be an album, a single song, or a piece of sheet music
      • Continue browsing and adding items to your cart if you want to send more items to your friend, or even different items to other friends

    • Click "VIEW CART" to see all of your chosen items

    • In the "GIFT" column, click the checkmark box next to the item you want to send to a friend
      • If you want to send multiple items to the same friend, put checkmarks next to each item
      • Click the "SEND AS A GIFT" button
        • Choose your favorite card, and click "CHOOSE SELECTED CARD"
          You will then be able to see the card larger, and be able to switch to other cards, if necessary
      • Input your friend's Name and Email Address, and your Name and Message
        • Click "VERIFY INFORMATION" to preview your card
        • If you want to choose a new card, click "SELECT DIFFERENT CARD" (You will not lose your entered information)
        • Repeat this step until you are satisfied with your gift card
      • Click "SUBMIT GIFT INFORMATION"
      • Click "VIEW YOUR CART" if there are more items in your cart to send

    • Repeat the same process until finished

    • When you are done creating your cards, click "PROCEED TO CHECKOUT"
      Follow the standard checkout process

    • You're done!
      • Your friend(s) will receive an email containing your customized gift card and the downloadable gifts
      • You will receive an email receipt from Watchfire Music

 

 

 

 


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