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FAQ

Frequently Asked Questions

Supporting your music journey, one question at a time.

Welcome to the Watchfire Music FAQ. Here you’ll find answers about our music, subscriptions, downloads, and licensing. This guide is designed to make ordering, downloading, and using Watchfire Music simple. If you don’t see your question here, please visit our Contact page — we’re happy to help.

About Watchfire Music

What does Watchfire Music offer?

What is Inspirational Music?

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How can I search for music using the Search Box?

Where can I find the advanced search filters?

What do the filters let me do?

What can I filter on the Sheet Music page?

What can I filter on the Recordings page?

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#search

Using Our Music

What Is a Study Track?

What is an Accompaniment Track?

What is a Studio Track?

What is Vocal Pitch Range?

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#digital-sheet-music

1. Solo Thoughts Subscriptions

What is Solo Thoughts?

What is Solo Thoughts Select?

What is the difference between Solo Thoughts and Solo Thoughts Select?

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2. Subscription Access

Can more than one person at our church access a subscription?

#solo-thoughts-subscriptions

Your Account Information

Is my personal information safe?

How do I sign in and navigate in my account on WFM?

Are my credit card details stored on the WFM site?

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#your-info

Ordering & Payment

How do I place an order?

What payment methods do you accept?

Can I use a coupon or discount code?

Can I get a refund?

What currency are your prices listed in?

Will you mail me the sheet music or audio music that I purchase via USPS or other service?

How can I track my order?

Why is there a limit to the number of downloads on my purchase?

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#ordering-and-payment

Downloading Music

How do I download my purchase?

How do I download an album?

How do I unzip my purchased Album or bundle(Mac)?

How do I unzip my purchased Album or bundle (Windows)?

Can I re-download my files later?

Can I download directly to my phone or tablet?

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#downloading-music

Technical

I’m having trouble logging into my account. What should I do?

Why can’t I download on my phone or tablet?

How do I play my MP3s in iTunes?

How do I clear or refresh cache on my computer?

How do I clear cache on my iPhone?

How do I clear cache on my Android device?

How do I delete items from my cart?

What if I still need help?

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#technical

WFM Broadcast Licensing

1. About The License

What Is a WFM Broadcast License?

Why Do We Need to Use One?

What if our church only uses music a few times a year?

2. What Music Is Covered

Which works are covered under the WFM Broadcast License?

Are all works mentioned in Solo Thoughts covered under the Broadcast License?

How can we tell whether a suggested work is covered?

What if a suggested work is not covered by the WFM Broadcast License?

3. Lyrics, Credits, and Service Use

May we show lyrics on screen during the service?

May we provide printed lyric sheets during the service?

May attendees keep printed lyric sheets after the service?

Why must lyric sheets be destroyed — not be kept, archived, posted, or taken home?

What information must we provide on a lyric sheet?

4. License Subscription Access

Can more than one person at our church access the Broadcast License subscription for logging purposes?

Can members be added under either a church account or a personal account?

Can added members view the same Broadcast License subscription information?

5. Logging and License Terms

How do we log our weekly WFM music use?

What counts as one WFM Music Use?

Are in-person services covered by the Broadcast License?

How long may recordings containing WFM music remain online?

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#wfm-broadcast-license

Our Terms — What you sign off on with every purchase

What are WFM’s Terms And Conditions?

What are WFM’s Terms of Use?

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#terms

Contact Us/Stay Connected

How do I contact Watchfire Music?

Can I call you?

When can I expect a response?

Where can I find news and updates?

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#contact-us