FAQ

We define Inspirational music as music that brightens your life and enlivens your soul. It is positive value music whose purpose is to uplift thought. It can be both sacred and secular. We like to say that if the song says, “I woke up this morning and I feel good!” — that’s an inspirational song. A purely instrumental (no voice or lyrics) can also be an Inspirational song if it is uplifting in some fashion.

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Yes. We use industry-standard security practices, such as secure socket layer (SSL) technology. We use a third-party payment processor (PayPal) for handling credit card payments, and we securely encrypt the data that gets sent to them. Also, we never store your credit card information on our web servers. For more information, please read our Privacy Policy.

We give you multiple download attempts within a 3-month period to insure that you are able to properly access your purchase. If you’re having issues with successfully downloading and have run out of download attempts, you can send us a Customer Support Email. We’ll reset your downloads and help you with the issue preventing you from being able to download it. However, you must do this within the 3-month period.

We have a No Return No Refund No Exchange Policy for digital products.

Because of the nature of digital materials, the incorrect order cannot be “sent back.” Once you have the order, it becomes, in essence, non-exchangeable. Consequently, we now remind both new and returning customers of our No Return No Refund No Exchange Policy. If in any way the error is on us, we will, of course, refund your order.

We ask that you carefully double-check your order for accuracy before placing your order. As our customer base grows larger we find that an increasing number of people place inaccurate orders and then request our staff to refund or exchange the intended order.

Our fulfillment company ships within 48 hours (2 business days) of your placing the order. Holidays not included.

Orders that Require Shipment (Physical CDs):
If you ordered Physical CDs, you should immediately receive an order confirmation email (check your email spam folder if you don’t see it right away). You can also check the status of your shippable order, with the Post Office Tracking email you receive when the order is shipped.

Downloadable Orders:
If you order downloadable products (PDFs and MP3s), once you place your order and complete the purchase process, you will immediately be able to download all of the items that you purchased.

No, we will not. We do not offer hard-copy shippable sheet music. Instead, we offer instant digital Sheet Music downloads. When you purchase sheet music, it is immediately available to download and there are no shipping costs.

Requirements to license music depends on the situation in which you are using the music. Read all of the below information to determine whether you need to license a particular song:

If one broadcasts the music via film, television, radio, internet radio, webcast, etc., then permission and licensing fees are required.

Churches do not need to pay licensing fees for music sung or played in their services. In fact, you do not even have to ask permission, though we appreciate you taking the time to do so. Since a church is a donation situation, you are not required to pay any fees because you are not making money off the playing of a song. We only ask that you give Proper Credit where credits are given.

Proper Credit includes the artist’s name or name of the performing group, the album title from which the song came, the writers of the song (both composer and lyricist), the producer of the song, and a link to www.WatchfireMusic.com

Credit must be given within a practical readable duration so that those who are viewing it have ample time to read it and note it if necessary. In all cases whenever possible, there should be a link to www.WatchfireMusic.com.

Also the line, “[Song Title] has been used with permission from Watchfire Music.”

If the song is recorded and it is the first recording made then permission has to be obtained from composer and publisher; however, if the song has been previously recorded by anyone, then it is listed with a mechanical royalty company (most likely Harry Fox). In this case, mechanical royalty fees must be paid by the record company.

Changes to Intellectual Property Policy: The lyrics and music of the songs that you purchase from Watchfire Music are all under the copyright protection laws of the United States government. We owe it to our composers and artists to do everything possible to protect the integrity of their work. It has come to our attention more recently that people are sometimes arbitrarily changing lyrics and/or music to meet their needs. This constitutes the breaking of copyright law. The proper and legal way to handle content changes is to contact the composer and owner of the intellectual property and request that a change be made. Then it is up to the composer to comply or refuse. We ask that you observe this courtesy and respect copyright law.

Vocal Pitch Range refers to a system called Scientific Pitch Notation. We use this system to describe the note range for each Sheet Music title.

The chart below can help you understand Scientific Pitch Notation:

The chart lists the natural pitches and their corresponding pitch names for the range of pitches most commonly encountered in vocal music. These correspond to the high and low pitches listed for each piece. Use this as a guide to determine whether a piece is within your vocal range. Note that although only natural pitches are included, you can easily use this to determine flat and sharp pitches as well.

A Study Track is a single mp3 recording of a Sheet Music title. It’s a recording of the instrumental accompaniment (usually keyboard, piano or organ) and it also employs a different instrument (rhodes piano, flute, clarinet, etc.) to play the vocal line. A Study Track is intended to aid you in learning the music on an audio level.

An Accompaniment Trackis a single mp3 recording of the instrumental accompaniment (usually keyboard, piano or organ) of a Sheet Music title. Accompaniment Tracks are intended for your rehearsal and performance use.

A Studio Track is a professionally recorded performance of a Sheet Music title by professional musicians in a recording studio. Studio Tracks are available as single mp3 downloads and are often part of a recording artist’s full album

A CD is a physical, shippable album product — a disc that you can hold in your hand and play in your CD player. An Album is the download version of a CD. Essentially, they are the same product — one is shippable and the other is downloadable.

An MP3 is a single downloadable audio file. All songs contained in a downloadable album are MP3 files. When you purchase a downloadable audio recording — whether a single song or a whole album — each piece of music is downloaded to your computer as an MP3 file.

Make sure you have completed the checkout process, and have clicked the “Place Order” button. You will now be presented with the “Order Results” page. Scroll down to the “Downloads” section, and you will see your purchased items.

Click on the button in the “Download” column. A dialogue box should open to give you 2 options:

“Open with” (and the option to choose a media player) and “Save to Disk.”

Choose “Save to Disk.” (The “Open with” option does NOT save the file to your computer — it simply allows you to open the file from the internet.)

Choose a location on your computer to save your download. Make sure you choose a place that you will remember. We suggest that you save your files to your Desktop, as it is always easy to find your downloads there.

If your computer is already set to save downloads to a particular location, you need to go into your browser’s preferences to find out where downloads are saved. Typically it is either a “Download” folder or your Desktop.

Once you’ve saved the file to your computer/hard drive, locate the file, and double click it to open it in your computer’s media player.

Repeat this process for each file on the “Order Results” page.

Once you have completed the download process, you can now play your MP3 songs in iTunes. If you haven’t downloaded the MP3s yet, follow the instructions for “How do I download an MP3 or PDF file to my computer?” Then, follow these instructions for playing your songs on iTunes:

Open iTunes. Next, from the iTunes menu at the top of your screen, choose File/Add To Library (If you do not see this menu, you can press Ctrl+O on Windows or Cmd+O on Mac instead)

A navigation window will appear with the contents of your hard drive. Navigate to the folder where you downloaded your MP3s.
Highlight the MP3s you wish to import into your iTunes.

Mac: By holding down the Command/Apple key on your keyboard, you can click and highlight multiple files.

PC: By holding down the Ctrl key on your keyboard, you can click and highlight multiple files.

Click the choose/enter button. Your songs have now been imported into iTunes.
Choose one and play.

Subscriptions are research tools for finding curated music selections to match themes in your worship services. Click here to learn more about Subscriptions.

Solo Thoughts is a Subscription Series that matches music selections to the Weekly CS Bible Lessons.

Click here to learn more about Solo Thoughts for Sheet Music.

Click here to learn more about Solo Thoughts Select for Audio Recordings.

Song Seeker is a Subscription Series that matches music selections to the Revised Common Lectionary.

Click here to learn more about Song Seeker for Sheet Music.

Click here to learn more about Song Seeker for Audio Recordings.

If you are experiencing technical issues on our site (or any website, for that matter), your first step when troubleshooting should always be refreshing your cache using the following keystrokes:

• Most browsers (for Windows): Ctrl + F5
• Safari (for Macs): Command + Option + R (⌘ + ⌥ + R)
• Chrome and Firefox (for Macs): Command + Shift + R (⌘ + Shift + R)

If refreshing your cache does not fix your problem, please click here for Customer Support.